Your privacy on the pk64 platform is one of our top priorities. This Privacy Policy explains what information pk64 collects, why it is collected, where it is stored, and how much control you have over it.
Pk64 has made this policy available in English so that online users in Bangladesh can easily understand it. If you have any questions about any part of it, our support team is always ready to help.
What Information We Collect
Information is collected in several ways while you use the pk64 platform. It falls into three categories: what you provide directly, what is generated through your account activity, and what is collected automatically.
| Data Type | Example | Source |
|---|---|---|
| Personal Identity | Full name, date of birth, NID number | Registration & KYC forms |
| Contact | Email address, mobile number, physical address | Account Profile |
| Payment | BKash/Nagad number, transaction ID | Deposits & Withdrawals |
| Gaming activity | Betting history, win/loss records | Platform Usage |
| Technical | IP address, device type, browser | Automated logs |
| Cookie Data | Session ID, preference settings | Cookies & Cache |
pk64 only collects the information that is necessary. No excessive or irrelevant data is requested.
Purpose of Data Collection
Any information pk64 collects is used for specific, defined purposes — never arbitrarily or without reason.
- To create and manage your account and ensure its security.
- For KYC verification and age confirmation.
- To process deposits and withdrawals and resolve payment-related disputes.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To better understand your preferences and usage patterns and improve your platform experience.
- To provide customer support and resolve issues.
- To keep you informed about promotional offers and new features, with your consent.
- To meet legal obligations and satisfy regulatory requirements.
For every use case, pk64 ensures that data is handled in accordance with policy and is not used beyond the purpose for which it was collected.
Data Retention & Periods
How long your data is retained depends on the type of information and the purpose for which it was collected.
- Active account data: retained for as long as your account remains active.
- Financial transaction records: retained for a minimum of 5 years as required by law.
- KYC documents: may be retained for up to 5 years after account closure.
- Gaming logs and history: retained for up to 3 years.
- Marketing communication consent: retained until you withdraw your consent.
Upon account closure, most data is deleted; however, certain information may be retained for a specified period as required by law.
Pk64 stores data on international-grade cloud infrastructure protected by multiple layers of security.
Data Sharing Policy
Pk64 never sells your data. However, limited information may be shared with specific parties under certain circumstances.
- Payment Processors: Payment gateways like bKash and Nagad only receive the information necessary to process your transaction.
- Game Providers: Game providers such as Pragmatic Play or Evolution can only access gameplay records — not your personal information.
- Security Partners: Fraud detection providers receive limited technical data only.
- Legal Authorities: Relevant information may be disclosed in response to a court order or lawful legal demand.
Beyond that, none of your information is shared with any third party. Nothing goes to advertisers or data brokers.
Cookies & Tracking Technologies
Pk64 uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted when the session ends |
| Functional Cookies | Language preferences, layout settings | 1 Year |
| Analytics Cookies | Time spent on each page | 6 months |
| Marketing Cookies | Showing relevant offers (with your consent) | 30 Days |
- Essential cookies cannot be disabled, as the site will not function without them.
- Other types of cookies can be disabled from your browser settings.
- Disabling cookies may cause certain features to work in a limited capacity.
Your Rights
You have clear rights over your own data at pk64, and exercising any of these rights is completely free of charge.
You can request to view the information pk64 holds about you at any time.
Contact support to correct any inaccurate or outdated information.
Upon account closure, all data beyond legal obligations is deleted.
You may request an export of your data in a portable format.
You may request that the use of your data for specific purposes be temporarily restricted.
Every marketing email or SMS includes an unsubscribe link at the bottom.
Child Protection Policy
Pk64 is firmly committed to child protection. We do not provide services to anyone under 18.
Important: If we become aware that a minor has registered an account, it will be closed immediately and all associated data will be deleted.
- Age is verified at the time of registration.
- Age is verified a second time during the KYC process.
- We do not knowingly collect or store personal information from anyone under the age of 18.
Data Security Measures
Pk64 uses multiple layers of security to keep your personal information protected.
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- Two-Factor Authentication: An additional verification step at login.
- Firewall & DDoS Protection: Our servers are protected against external attacks.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Data Backup: Data is backed up across multiple servers to prevent any loss.
- Staff Training: All pk64 staff are trained in data protection.
That said, no system on the internet can guarantee 100% security. Please keep your password strong and never share it with anyone.
Privacy Policy Updates
Pk64 reserves the right to update this Privacy Policy as needed. For any significant changes, you will be notified in advance via email or through the platform.
- You will be notified at least 14 days before any major changes take effect.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- You have the right to close your account if you do not agree to the updated policy.
The current version of this policy is effective from January 1, 2026.
Contact & Complaints
For any questions, requests, or complaints regarding data protection, please contact pk64's Data Protection Team.
- Email: support@pk64.click
- Live Chat: 24/7 support on the pk64 platform.
- Requests are typically responded to within 3–5 business days.
- Urgent security issues (such as account compromise) are responded to immediately.